Updated on 2024-october-15

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Opendireito («we», «our,» or «us») is committed to protecting your privacy. This Privacy Policy explains how Opendireito collects, uses, and discloses your personal information.

This Privacy Policy applies to our website, www.opendireito.com, and its associated subdomains (collectively, our «Service») along with our Opendireito application. By accessing or using our Service, you indicate that you have read, understood, and accepted our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and Key Terms

To help explain things as clearly as possible in this Privacy Policy, the following terms are strictly defined:

• Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you, such as your language preference or login information.
• Company: When this policy mentions «Company,» «we,» «us,» or «our,» it refers to Opendireito LLC (2200 50th Ter SW, NAPLES, FL 34116, USA), which is responsible for your information under this Privacy Policy.
• Platform: Opendireito’s public-facing website, web application, or digital application.
• Country: Where Opendireito or the owners/founders of Opendireito are located, in this case, USA.
• Customer: Refers to the company, organization, or person that signs up to use the Opendireito Service to manage relationships with its consumers or service users.
• Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Opendireito and use the services.
• IP Address: Every device connected to the internet is assigned a number known as an Internet Protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often identify the location from which a device connects to the internet.
• Personnel: Refers to those individuals who are employed by Opendireito or are under contract to perform a service on behalf of one of the parties.
• Personal Data: Any information that directly, indirectly, or in connection with other information, including a personal identification number, allows for the identification of a natural person.
• Service: Refers to the service provided by Opendireito as described in the relevant terms (if available) and on this platform.
• Third-party: Refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
• Website: The Opendireito site, which can be accessed via this URL: www.opendireito.com.
• You: A person or entity that is registered with Opendireito to use the Services.

What information do we collect?

We collect information from you when you visit our platform, register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form.

• Name / Username
• Phone numbers
• Email addresses
• Mailing addresses
• Billing addresses

How do we use the information we collect?

Any information we collect from you may be used in one of the following ways:

• To personalize your experience (your information helps us to better respond to your individual needs)
• To improve our platform (we continually strive to improve our platform offerings based on the information and feedback we receive from you)
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
• To administer a contest, promotion, survey, or other site feature
• To send periodic emails

When does Opendireito use end-user information from third parties?

Opendireito will collect end-user data necessary to provide Opendireito services to our customers.

End users may voluntarily provide us with information they have made available on social media websites. If you provide us with such information, we may collect publicly available information from the social media websites you have indicated. You can control how much information social media websites make public by visiting these websites and changing your privacy settings.

When does Opendireito use customer information from third parties?

We receive information from third parties when they communicate with us. For example, when you provide your email address to show interest in becoming an Opendireito customer, we receive information from a third party that provides fraud detection services to Opendireito. Occasionally, we also collect information made publicly available on social media websites or when you contact us via a web form or through our business WhatsApp number. You can control how much information social media websites make public by visiting these websites and changing your privacy settings.

Do we share the information we collect with third parties?

We may share the information we collect, both personal and non-personal, with our affiliated companies and business partners, current and future, and if we are involved in a merger, sale of assets, or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest.

We may contract trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and the platform, database storage and management, email management, marketing storage, credit card processing, product and service order fulfillment, and service delivery. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and you.

Data will not be shared with third parties for marketing or promotional purposes.

We may also share parts of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks.

Where and when is customer and end-user information collected?

Opendireito will collect the personal information that you submit to us. We may also receive personal information about you from third parties as described above.

How do we use your email address?

By submitting your email address on this platform, you agree to receive emails from us. You can opt out of these email lists at any time by clicking the unsubscribe link or another opt-out option included in the respective email. We only send emails to individuals who have authorized us to contact them, either directly or through a third party. We do not send unsolicited commercial emails because we hate spam just as much as you do. By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display customized advertising to specific people who have opted to receive our communications. Email addresses submitted through the order processing page will only be used to send you information and updates related to your order. However, if you have provided the same email through another method, we may use it for any of the purposes outlined in this Policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we use your phone number?

By submitting your phone number on this platform, you agree to receive calls, SMS messages, or WhatsApp messages from us, if your phone allows it. You can opt out of contact with us through these methods at any time by notifying us with a STOP message via SMS, requesting no contact on WhatsApp, or asking to be removed from our contact list during a call. We only make calls, and send SMS messages, or WhatsApp messages to individuals who have authorized us to contact them, either directly or through a third party. We do not send unsolicited SMS or WhatsApp messages because we hate spam just as much as you do. The phone number submitted through the contact form will only be used to send you information or contact you when necessary to provide updates about your order or requested advisory service. However, if you have provided the same phone number through another method, we may use it for any of the purposes outlined in this Policy.

How long do we retain your information?

We retain your information only for as long as we need it to provide you with Opendireito and to fulfill the purposes described in this policy. This also applies to anyone with whom we share your information and who performs services on our behalf. When we no longer need to use your information and we don’t need to retain it to comply with our legal or regulatory obligations, we will remove it from our systems or anonymize it so that we cannot identify you.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order, enter, submit, or access your personal information. We offer the use of a secure server. All sensitive/credit information supplied is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database, only to be accessible by those authorized with special access rights to such systems, and they are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will never be stored. However, we cannot guarantee the absolute security of the information you transmit to Opendireito or ensure that your information on the Service will not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

Could my information be transferred to other countries?

Opendireito is incorporated in the USA. Information collected via our website, through direct interactions with you, or the use of our help services may be transferred from time to time to our offices or personnel, or third parties, located worldwide, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.

Is the information collected through the Opendireito Service secure?

We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures in place to help safeguard, prevent unauthorized access, maintain data security, and properly use your information. However, neither people nor security systems, including encryption systems, are infallible. Additionally, people can commit intentional crimes, make mistakes, or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standard used to measure our compliance with that duty.

Can I update or correct my information?

The rights you have to request updates or corrections to the information Opendireito collects depend on your relationship with Opendireito. Personnel may update or correct their information as detailed in our internal company employment policies.

Customers have the right to request restrictions on certain uses and disclosures of personally identifiable information as follows. You can contact us to (1) update or correct your personally identifiable information, (2) change your preferences for communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by canceling your account. Such updates, corrections, changes, and deletions will have no effect on other information that we maintain or information that we have provided to third parties following this Privacy Policy before such updates, corrections, changes, or deletions. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your profile or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.

You should be aware that it is not technologically possible to remove every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Upon receiving your request, all personal information stored in databases we actively use and other readily searchable media will be updated, corrected, changed, or deleted, as appropriate, as soon as and to the extent it is reasonably and technically possible.

If you are an end-user and wish to update, delete, or receive any information we have about you, you can do so by contacting the organization of which you are a customer.

Personnel

If you are an Opendireito worker or applicant, we collect information you voluntarily provide to us. We use the information collected for human resources purposes in order to administer benefits to workers and to screen applicants.

You can contact us to (1) update or correct your information, (2) change your preferences for communications and other information you receive from us, or (3) receive a record of the information we have related to you. Such updates, corrections, changes, and deletions will have no effect on other information that we maintain or information that we have provided to third parties following this Privacy Policy before such updates, corrections, changes, or deletions.

Business Sale

We reserve the right to transfer information to a third party in the event of a sale, merger, or other transfer of all or substantially all of the assets of Opendireito or any of its corporate affiliates (as defined in this document), or the portion of Opendireito or any of its Corporate Affiliates with which the Service relates, or if we discontinue our business or file or are filed against in bankruptcy, reorganization, or similar proceedings, provided that the third party agrees to adhere to the terms of this Privacy Policy.

Affiliates

We may disclose information (including personal information) about you to our corporate affiliates. For purposes of this Privacy Policy, «Corporate Affiliate» means any person or entity that directly or indirectly controls is controlled by, or is under common control with Opendireito, whether by ownership or otherwise. Any information related to you that we provide to our corporate affiliates will be treated by those corporate affiliates following the terms of this Privacy Policy.

Governing Law

This Privacy Policy is governed by the laws of the United States of America without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts concerning any action or dispute arising between the parties under or in connection with this Privacy Policy, except for those individuals who may have rights to make claims under the Privacy Shield or the Swiss-U.S. framework.

The laws of the United States of America, excluding its conflicts of law rules, shall govern this Agreement and your use of the platform. Your use of the platform may also be subject to other local, state, national, or international laws.

By using Opendireito or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website or use our services. Continued use of the website, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.

Your Consent

We’ve updated our Privacy Policy to provide you with complete transparency into what is set when you visit our site and how it’s being used. By using our platform, registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.

Links to Other Websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites that Opendireito does not operate or control. We are not responsible for the content, accuracy, or opinions expressed in such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, are subject to that website’s own rules and policies. These third parties may use their cookies or other methods to collect information about you.

Cookies

Opendireito uses «cookies» to identify the areas of our website that you have visited. A cookie is a small piece of data that your web browser stores on your computer or mobile device. We use cookies to enhance the performance and functionality of our platform, but they are not essential to its use. However, without these cookies, certain features (like videos) may become unavailable, or you may be required to enter your login details every time you visit the platform since we cannot remember that you had previously logged in. Most web browsers can be set to disable the use of cookies. However, if you disable cookies, you may not be able to access functionality on our website correctly or at all. We never place personally identifiable information in cookies.

Blocking and disabling cookies and similar technologies

Wherever you are located, you may also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and you may not be able to fully utilize all of its features and services. You should also be aware that you may also lose some saved information (e.g., saved login details, and site preferences) if you block cookies in your browser. Different browsers make different controls available to you. Disabling a cookie or category of cookies does not delete the cookie from your browser; you will need to do this yourself within your browser. You should visit your browser’s help menu for more information.

Payment Details

Opendireito does not collect payment information. This information is provided by the service recipient through recognized platforms such as Stripe or PayPal, through which payments for our online services are processed.

Children’s Privacy

We do not target anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected personal data from anyone under the age of 13 without parental consent verification, we will take steps to delete that information from our servers.

Changes to Our Privacy Policy

We may update our Service and policies, and we may need to make changes to this Privacy Policy to accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before making changes to this Privacy Policy and allow you to review them before they take effect. If you continue to use the Service, you will be subject to the updated Privacy Policy. If you do not agree to this or any updated Privacy Policy, you can delete your account.

Third-Party Services

We may display, include, or make available third-party content (including data, information, applications, and other product services) or provide links to third-party websites or services («Third-Party Services»).

You acknowledge and agree that Opendireito is not responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect of them. Opendireito does not assume and will not have any liability or responsibility to you or any other person or entity for Third-Party Services.

Third-party services and links to them are provided solely as a convenience to you, and you access and use them entirely at your own risk and subject to the terms and conditions of those third parties.

Tracking Technologies

• Cookies
  We use cookies to improve the performance and functionality of our platform, but they are not essential to its use. However, without these cookies, certain functions, such as videos, may not be available, or you may be required to enter your login details each time you visit the platform, as we cannot remember that you had previously logged in.

General Data Protection Regulation (GDPR) Information

We may collect and use your information if you are located in the European Economic Area (EEA), and in this section of our Privacy Policy, we will explain exactly how and why these data are collected, and how we maintain them under protection against misuse or improper duplication.

What is GDPR?

The GDPR is a data protection and privacy law across the EU that regulates how companies protect EU residents’ data and increase the control that EU residents have over their data.

The GDPR is relevant for any company that operates globally, not just for companies based in the EU and residents of the EU. Our customers’ data is important no matter where they are located, which is why we have implemented GDPR controls as our baseline standard for all of our operations worldwide.

What is Personal Data?

Any data that relates to an identifiable or identifiable individual. The GDPR covers a broad spectrum of information that could be used on its own or in combination with other pieces of information to identify an individual. Personal data goes beyond a person’s name or email address. Examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnic origin.

Data protection principles include requirements such as:

Personal data collected must be processed in a fair, lawful, and transparent manner and only used in ways that a person would reasonably expect.
Personal data should only be collected for a specific purpose and used only for that purpose. Organizations must specify why they need personal data when they collect it.

Personal data must not be retained longer than necessary to fulfill its purpose.
Individuals covered by GDPR have the right to access their data. They can also request a copy of their data and have their data updated, deleted, restricted, or transferred to another organization.

Why is GDPR important?

GDPR introduces new requirements regarding how companies must protect the personal data they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing higher fines for non-compliance. Beyond these facts, it is simply the right thing to do. At Opendireito, we firmly believe that your data privacy is very important, and we already have strong security and privacy practices that go beyond the requirements of this new regulation.

Individual data subject rights: access, portability, and deletion of data

We are committed to helping our clients meet the GDPR data subject rights requirements. Opendireito processes or stores all personal data with fully vetted, DPA-compliant providers. We store all conversations and personal data for up to 6 years unless you delete your account. In that case, we dispose of all data following our Terms of Service and Privacy Policy, but we will not retain it for more than 60 days.

We understand that if you work with EU clients, you must be able to provide them with the ability to access, update, retrieve, and delete personal data. We have been set up as a self-service platform from the beginning, and we have always provided you with access to your data and your client’s data. Our customer support team is here to answer any questions you may have about working with the API.

California Residents

The California Consumer Privacy Act (CCPA) requires us to disclose the categories of Personal Information we collect and how we use it, the categories of sources from which we collect Personal Information, and the third parties with whom we share it, which we have explained above.

We are also required to communicate information about the rights California residents have under California law. You may exercise the following rights:

• Right to Know and Access. You may submit a verifiable request for information regarding (1) categories of Personal Information we collect, use, or share; (2) purposes for which we collect or use categories of Personal Information; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you.
• Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.
• Right to Delete. You may submit a verifiable request to close your account and we will delete the Personal Information we have collected about you.
• Request that a business that sells a consumer’s data not sell the consumer’s data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

We do not sell our users’ personal information.

For more information about these rights, please contact us.

Contact Us

Please feel free to contact us if you have any questions.

• Via email: [email protected]
• Via the contact page.